Tekion DMS
|
|
|
Tekion DMS is a game-changing Dealer Management System revolutionizing automotive retail. Its integration with Dropthought automates feedback collection using customer details from Tekion. The integration ensures you get the most out of your customer feedback surveys.
This article will help you understand:
How do you enable Tekion DMS integration with Dropthought?
What are the various use cases that can be achieved from this integration?
What are the benefits of using Tekion DMS integration?
Benefits of Tekion DMS Integration
Automate real-time data exchange between Tekion DMS and Dropthought.
Automate feedback collection by transferring contact details from Tekion DMS to Dropthought and initiate programs post-repair order closure.
Enhance customer loyalty with experience management.
Make informed decisions and continuously enhance services based on insights from the feedback collected using Dropthought.
Enable Tekion Integration
Follow the below steps to enable the integration:
Navigate to the Integrations tab.
Click on the Tekion logo. You can view the available workflows below the app’s logo.
Click on Connect now to get started with enabling the integration.
From the following pop-up, enter the required information: Dealer ID.
Click on the Connect nowbutton.
Upon successful integration, the popup will disappear, and the Connect now button will be replaced by a red Disconnect button.
Disable Tekion Integration
Follow the below steps to disable the integration:
Follow steps 1 and 2 from the enable integration section.
Click on Disconnect to disable the integration.
You will be prompted to confirm. Click on Yes, I’m sure to continue.
Learn more: Workflows in Tekion DMS.
