Slack

Slack helps you quickly connect and collaborate with coworkers, whether they're in your organization or not. You can chat with anyone and work together in specific channels designed for different topics or projects.

Integrating Slack with Dropthought allows you to link the Dropthought account to their Slack account. Thus, you can get instant notifications on the programs you manage on the desired Slack channel or as personal notifications, enhancing user experience by facilitating seamless communication and data sharing.

This article helps you to understand:

1. How do you enable/disable Slack integration on Dropthought?

2. What are the various use-case(s) that can be achieved using this integration?

3. What are the benefits of using Slack integration?

Benefits of using Slack Integration

1. Time-Saving: Getting notifications directly on Slack saves time manually checking for updates about the program, leading to higher productivity.

2. Faster Issue Resolution: Timely notifications allow quicker responses to critical issues or negative feedback, protecting brand reputation and improving customer loyalty.

3. Enhanced Collaboration: Slack integration promotes real-time team collaboration, facilitating knowledge sharing and goal alignment.

4. Improved Experiences: Quickly addressing customer concerns highlighted through surveys leads to more personalized experiences, higher satisfaction, and increased customer lifetime value.

Enable Integration

Follow the below steps to enable the integration:

1. Navigate to the Integrations tab.

   

2. Click on the Slack logo. You can view the available workflows below the app’s logo.  

   

3. Click on Connect now to get started with enabling the integration.

   

4. From the following pop-up, click on Connect.

   

5. Follow the steps guided by Workato from the following screen to complete the integration process.

   

   

6. Upon successful integration, the popup from ''Connect now'' will vanish, and a red "Disconnect" button will replace the "Connect now" button.

   

Disable Integration

Follow the below steps to disable the integration:

1. Follow steps 1 and 2 from the enable integration section.

2. Click on Disconnect to disable the integration.

   

3. You will be prompted to confirm. Click on Disconnect to continue.

   

Note: Upon disconnecting Slack, all active workflows will be deactivated.