Jira Overview

Combining Jira with Dropthought creates a smooth system for handling customer feedback and support tasks. This leads to happier customers, easier workflows, and smarter data-based decisions.

This article will help you understand:

1. How do you enable and disable Jira’s integration with Dropthought?

2. What are the various use cases that can be achieved from this integration?

3. What are the benefits of using Jira integration?

Benefits of Using Jira with Dropthought

Here are a few simple benefits of connecting your Dropthought  account with Jira:

1. Streamlined Workflow: Automatically turn feedback from Dropthought into actionable Jira tasks, reducing manual data entry and saving time.

2. Better Collaboration: Share customer feedback in Jira to provide real-time insights for improving products and services.

3. Improved Prioritization: Link customer feedback to specific projects or issues in Jira, helping teams prioritize based on real user input.

4. Enhanced Tracking: Monitor the progress of feedback implementation in Jira to ensure timely resolution and continuous improvement.

5. Informed Decisions: Use data from both platforms to make better decisions that improve products and satisfy customers.

Enable Jira Integration

Follow the below steps to enable the integration:

1. Click on the integrations icon from the left side panel.

   

2. Click on the Jira logo from the list of apps displayed.

   

3. From the following page, click on Connect now button to get started with enabling the integration.

   

4. From the following pop-up, enter the required information: Connection type, Auth type, Host name, Email, API token.
   

5. Click on the Connect button.

   

6. You will be prompted upon successful integration.

Disable Jira Integration

Follow the below steps to disable the integration:

1. Follow steps 1 and 2 from the enable integration section (mentioned above).

2. Click on Disconnect button to disable the integration.

   

3. You will be prompted to confirm. Click on Yes, I’m sure to continue.

   

The Disconnect button will now be replaced by a Connect now button.