dtWorks

The dtWorks integration with Dropthought allows a two-way flow of data. It helps you automate ticket creation on dtWorks and also sends out a program automatically upon closing it.

This article helps you to understand:

1. How do you enable/disable dtWorks integration on Dropthought?

2. What are the various use-case(s) that can be achieved using this integration?

3. What are the benefits of using dtWorks integration?

Benefits of using dtWorks Integration

Case management 

dtWorks simplifies managing customer issues, making tracking and resolving problems easy.

Instant issue notification 

Get immediate alerts when a new issue arises so your team can act quickly to address customer concerns.

Automatic issue assignment to the responsible person 

dtWorks assigns issues automatically to the right person, ensuring a speedy and accountable resolution.

Timely issue redressal

Speed up solving problems with automated workflows and efficient communication tools in dtWorks.

Prevent customer churn 

dtWorks stops customers from leaving by addressing issues promptly, showing your commitment to their satisfaction

Improved retention 

Use dtWorks to analyze customer data and feedback, helping you create targeted strategies to keep customers happy.

Increased loyalty

dtWorks ensures a smooth problem-solving process, strengthening customer loyalty through responsive service.

Close the experience gap 

By tracking every customer interaction, dtWorks helps refine your services, bridging the gap between customer expectations and actual experiences.

Enable & Disable dtWorks Integration

Note: Currently,  dtWorks integration is automatically enabled from the back end. Hence, you need not have to disable it either.