Freshdesk Overview

Combining Freshdesk with Dropthought creates a smooth system for handling customer feedback and support tasks. This leads to happier customers, easier workflows, and smarter decisions based on data.

This article will help you understand:

1. How do you enable and disable Freshdesk’s integration with Dropthought?

2. What are the various use cases that can be achieved from this integration?

3. What are the benefits of using Freshdesk integration?

Benefits of Using Freshdesk

Streamlined Feedback: Collect and handle customer feedback effortlessly from a single platform.

Automated Processes: Create tickets on Freshdesk automatically whenever feedback received in Dropthought meets your desired conditions. Thus, you can save time and effort.

Informed Decision-Making: Study feedback data to make smarter decisions about your products and services.

Proactive Engagement: Use feedback to enhance customer relationships and satisfaction actively.

Efficiency Boost: Save time and work more efficiently by managing all feedback and support tasks from one place.

Scalability: Expand your business smoothly without sacrificing the quality of your customer experience and smooth support.

Enable Freshwork Integration

Follow the below steps to enable the integration:

1. On the side navigation panel of the Home screen, identify the integrations icon and click on it.

2. Now, click on the Freshdesk logo.

3. From the following page, click on Connect now button to get started with enabling the integration.

4. From the following pop-up, enter the required information: API key and Helpdesk name. You can find the same in your Freshdesk Account.

5. Click on the Connect button.

   

6. You will be prompted upon successful integration.

Disable Freshwork Integration

Follow the below steps to disable the integration:

1. Follow steps 1 and 2 from the enable integration section (mentioned above).

   

2. Click on Disconnect button to disable the integration.

3. You will be prompted to confirm. Click on Yes, I’m sure to continue.

The Disconnect button will now be replaced by a Connect now button.